Job Description

Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations. Principle Duties and Responsibilities include executing CarMax Standardized work, engine repair, advance engine performance and drivability, electrical systems repair, manual drive train and axle repair, brake diagnosis and repair, steering and suspension repairs including 4-wheel alignments, heating and air conditioning repair, inspecting vehicles per CarMax Quality Standards when needed, maintaining workplace cleanliness and organization in accordance with CarMax 5S standards, maintaining, repairing, and cleaning shop equipment, interacting with all customers in a friendly, service oriented manner, consulting with service customers regarding needed repairs, reviewing repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing, closing and invoicing repair orders, explaining all recommendations/repairs/service/maintenance performed to ensure customer understanding, collecting service payments and managing cash including receiving and counting money, locating and receiving shipments of parts, receiving parts into inventory, maintaining the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels, controlling service supplies to minimize waste. Additional responsibilities may include providing general support to store operations to maintain vehicle inventory and meet quality standards, supporting sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory, setting up and coordinating handling of vehicles with on lot and off lot sublet vendors when the needed work cannot be performed in house. Job specifications require ability to complete New Associate Orientation Training – Operations, Kronos Training for Hourly Associates, Refrigerant Recycling License, maintaining ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), and Engine Performance (A8) where required by State/Local law, reading, interpreting and transcribing data to maintain accurate records, performing multiple duties in a high-energy, fast-paced environment, lifting objects up to 50 pounds, speaking and listening to customers/associates both in person and over the phone, demonstrating attention to detail and manual dexterity, monitoring shop compliance with CarMax, O.S.H.A., and EPA standards, demonstrating exceptional interpersonal, communication, and customer service skills, and telephone etiquette and active listening skills. Working conditions include a combination of office and outdoor environment, possibly noisy and/or inclement weather conditions, walking or standing for extended periods, flexible work hours including nights, weekends, and holidays, wearing CarMax clothing at all times in the store, following all CarMax, O.S.H.A., and EPA standards including use of Personal Protective Equipment and proper waste disposal, and adhering to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.

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