Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

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  • DigiFlight, Inc.
  • Columbia, MD

Job Description

Core Responsibilities:

  • Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
  • Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
  • Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
  • Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
  • Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
  • Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
  • Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
  • Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
  • Monitor system performance: Monitor system performance and identify potential problems before they escalate.
  • Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
  • Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
  • Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

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Job Summary
  • Location
    Columbia, MD
  • Job Type
    Full Time
  • Date Posted
    2025-07-16
  • Expiration date
    2025-08-15