Hi,
I'm the recruiter for a Helpdesk Specialist with a 30- year insurance industry business solutions services company
Downers Grove, IL location; hybrid schedule.
Salary to $50K or MORE, PTO, 100% Paid Benefits, Growth
As Helpdesk Specialist at ASNOA ( ) a fully integrated insurance industry services provider- you’ll lead daily operations of the support ticketing system, ensuring customer/internal inquiries are resolved efficiently/accurately/professionally.
HIGHLIGHTS
Use HubSpot Service Hub to assign/monitor/escalate support tickets to ensure timely resolution
Design/implement/improve HubSpot ticket pipelines (SLAs/workflows/automation)
Analyze ticket trends/generate reports to identify areas for improvement
Train/support team members using HubSpot’s service tools
Maintain Knowledge Base/ensure support articles are up to date
Monitor KPIs: first response time, resolution time, customer satisfaction, ticket backlog, etc.
Collaborate with CRM admins, optimizing HubSpot Service/Marketing/Sales Hubs integrations
Manage escalations/ensure customer concerns are addressed
Liaise between customer support agents & other departments
REQUIREMENTS
Around 3+ years’ recent directly relevant experience including:
Customer support, help desk, or service desk management roles
1+ years experience managing ticketing systems in HubSpot Service Hub (or equivalent CRM)
HubSpot pipelines, workflows, and reporting tools
Familiarity with SLAs, ticket routing, customer experience KPIs
Knowledge of integrations, knowledge base systems, basic CRM admin a plus
SaaS/B2B support with tools like intercom, Zendesk, or Freshdesk (for comparison)
If you remain interested, we’ll get you to the hiring manager for a next-step conversation.
General Summary:Flat Rate Technician functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repairs. Technician performs vehicle repair and maintenance as assigned in ...
We are seeking a motivated and savvy copy editor to oversee our content editing needs in a fast-paced work environment. The mission of the Crockett County School System is to provide all students with excellence and equity so that they are equipped with the knowledge and...
...Colorado Athletic Club Denver, CO A Wellbridge Company Full-time We're looking for a Regional Personal Training Manager! Who we are: Colorado Athletic Club is Denvers leading upscale athletic, aquatics, tennis and family fitness club with 4 convenient...
Great people deserve a great place to work and Senior Helpers is hiring Caregivers in Louisville, KY!Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our caregivers and staff are treated...
...time employees) for newly hired experienced RNs with 2 years of experience in the specialty hired for.Cambridge Health Alliance(CHA) is a vibrant... ...Purpose:Qualifications and Experience: Current Massachusetts RN license requiredAmerican Heart Association for Healthcare...