Job Description

Job Purpose

Ensures that quality control processes for all manufacturing are effective in ensuring quality product is delivered to customers and total cost of quality is minimized. This involves managing a team of engineers and technicians, and liaising with broad range of component part suppliers, other Dana manufacturing facilities and external suppliers.

Job Duties and Responsibilities

Include but not limited to the following. Other duties may be assigned as necessary.

• Build and maintain strong relationships with Customers
• Implement quality culture through all departments
• Drive supply base quality by improved containment, faster response times and eliminating reoccurring issues
• Ability to multitask and coordinate actions for multiple issues
• Embrace Dana Operating System (DOS) and apply principles to quality culture
• Drive corrective actions in fast paced, high pressure environment
• Mentor and empower the quality department
• Manage and oversee annual IATF 16949 internal and external audits
• Daily management of Quality KPIs to ensure goals are meet or exceeded 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• “Represent the Voice of the Customer” by Coordinating, Managing, and Facilitating the Quality Department to achieve “Ultimate Customer Satisfaction”
• Responsible for leading department initiatives through a collaborative team effort to fulfill customer requirements, team building and training.
• Oversee, provide leadership for and coordinate activities for the quality function within the plant
• Prepare, manage and control the department budget that meets or exceeds plant goals and objectives
• Maintain, manage and populate daily Quality KPIs at morning Diamond meetings daily
• Monitor all customer Quality related web sites for compliance and current requirements. Develop and maintain procedural systems in accordance with IATF 16949 and customer specific requirements.
• Participate in, sometimes champion, Internal and Preventative CAR’s and perform root cause analysis with action plan implementation
• Implement quality systems and initiatives
• Participate and support in Continuous Improvement Activities (DOS, Kaizen, Lean, Six Sigma & Black Belt activities)
• Direct Advanced Product Quality Process (e-APQP/APQP/PPAP)
• Serve as liaison between local Plant and Division Quality Departments
• Track and maintain quality related costs
• Responsible for coordinating investigations and responses to customer complaints and corrective action system
• Manage Customer Quality Rejects and Returned Material and 8D Root Cause Analysis and Corrective Actions
• Maintain and manage a trained qualified capable quality staff able to execute the quality processes, procedures, and responsibilities of the quality operating system
• Oversee process capability studies and quality audits
  
   

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